About your personal information

Pompalloon handle your personal information in a confident and safe way. Our company is registrered and based in Sweden, and we follow all the laws and rules applicable for protecting your personal information. You are always welcome to reach out to us with questions on how we handle your data.

Pompalloon / Imago Ballonger 559031-1303, Första Långgatan 30 413 27 Gothenburg, Sweden are responsible for handling your personal information.  

How do we handle personal information?

To be able to handle your orders and purchases we need to this information about you:

  • Name
  • Address, telephone number and e-mail
  • Personal number (for certain payment options)
  • Payment information, and payment history.
  • Information about your order (i.e. order number, products, delivery address and invoice information)

Without this information we cannot fulfill our commitment to you. The information is saved for 36 months from the date of payment and delivery in order to be able to help you with any returns and / or guarantees.

Certain rules and regulation apply to us as a company, for instance the book keeping law, which demands of us to save the following information about you during the present, plus 7 years.

  • Name
  • Address
  • Payment information, and payment history.
  • Information about your order (i.e. order number, products, and delivery address)

This information is saved in a limited manner, and will not be accessible for customer service.

In order to provide you with customer service, and to be able to answer  your questions we need the following information about you 

  • Name
  • Telephone number and email
  • Personal number (for certain payment options)
  • Payment information, and payment history.
  • Information about your order (i.e. order number, products, and delivery address)
  • Information you provide yourself in your communication with us.

We save this information for 14 months from when the customer service matter was finished.

If you want to receive our newsletter, various offers, or participate in customer surveys, we need to handle the following information about you

  • Name
  • Address, telephone number and email
  • Information provided from you (i.e. your opinions, your feedback etc.)

We only save this information after receiving your consent. The time the information is stored may vary, but you will always be informed about this before consenting.

To be able to analyze, develop and improve our services, products and systems we handle the following information about you

  • Purchase and user generated data, i.e. clicks and visitor history.
  • Technical data regarding devices and their settings (i.e. language, IP address, web browser settings, time zone, operating system and platform).
  • Information regarding how you have interacted with us, i.e. how you have used the site, whether and how you logged in, which pages you visited and the amount of time you spent on each page, error codes, etc.  

This information is necessary in order for us to improve and develop our website, and our products and offers for you. This is done through aggregated analysis, e.g. the analysis is general and not at an individual level.


With whom may we share you information?

We sometimes share information, including personal information, with certain  partners in order to be able to provide you with goods. We never sell your information to anyone else. The partners we may share your information with are listed below.

Service partners

For sending out mail or handling deliveries, we share your information with certain service partners. These companies may only use your personal information in accordance with our deliberate instructions and may not use your information for any other reasons.

Payment partners 

To administer payments via our website, we use different partners for payment. These partners are responsible for handling your information with care and oblige under separate rules and regulations. Information regarding their handling of your data will be provided once you have selected your payment method.

Other 

We may give your personal information to other recipients, i.e. government authorities if that is lawfully required of us. If parts of, or our whole company were to be sold or acquired of a different company, your personal information may be shared with our advisors, potential buyers and their advisors, and handed over to the new owners.

Your rights

You have the right to learn about the personal information we have about you. Please contact our customer service for assistance.

We want to assure having correct and updated information about you, and you have the right to change any information about you that might be wrong. If your information, i.e. name or e-mail address changes, please contact our customer service for assistance.

When we handle your information with your consent, you have the right to retract your consent at any time. You may also have your personal information deleted or blocked, however this is not the case when we are obliged by law to keep your information, of if we require the information in order to fulfil our commitment to you

Contact

If you have any questions regarding how we handle your personal information, please contact our customer support at info@pompalloon.com

If you are not happy with our replies, you have the right to complain to the authorities.

Cookies

Read more about how we handle cookies here