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We love to hear from our customers. If you can't find the answer to your question in our FAQ below, please fill out the contact form and send it in. We will get back to you within 24h.
FAQ
All products with a purchase button can be bought directly here on the web. If you would like custom designs, please contact us via the form below and we will be happy to assist you.
Instructions are included with every stand and every decoration kit. Most kits also contain a QR code that links to an instruction video where you can follow a step-by-step guide for easy assembly of the decoration. Our goal is for anyone, without prior experience in decoration, to be able to assemble a Pompalloon in a few minutes.
No, because printed balloons are made to your specific order, they cannot be exchanged. However, you will always receive a proof to approve before we print your balloons.
Yes, absolutely. A Pompalloon stand can be reused many, many times and can quickly change its appearance with new decorative elements. A Pompalloon requires no helium and no professional decorator to come out and set up the decor. You quickly recoup your investment in your Pompalloon.
When goods are in stock, we deliver orders containing stands within 2-4 days and orders containing only decor kits within 1-3 days.
We ship our goods with DHL, so if something unforeseen happens in the world, it can naturally affect the delivery time somewhat.
Yes, the stand is designed to be used repeatedly with different decorations.
No, the stand holds the giant balloon upright without helium.
Yes, our outdoor model is designed to stand stable even in wind.
We made it up! And we think it suits our product very well as it stands for something 'pompous' (magnificent) and is reminiscent of the word 'balloon'.
Contact us
Send an email to info@pompalloon.com or fill in your name, email and message below. Don't forget to click send!
We will get back to you within 24 hours.