Returns & Refunds

We have a 30-day return policy, which means that private customers have 30 days from the date of receiving their order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it and must be unused. To request a return, please contact us at info@pompalloon.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at info@pompalloon.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will work quickly to resolve the issue.

Exceptions / Non-Returnable Items

Customised products, such as printed balloons and personalised medallions, cannot be returned.

Please contact us if you have any questions or concerns regarding a specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been approved, place a new order separately.

14-Day Cooling-Off Period in the EU

If goods are delivered within the European Union, you have the right to cancel or return your order within 14 days without providing any reason.

As stated above, the item must be in the same condition as when you received it and must be unused.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card provider to process the refund and make it visible in your account.

If more than 15 business days have passed since your return was approved, please contact us at info@pompalloon.com.